Products purchased from SC ORTESSA MEDICAL SRL can be returned in the following situations:

1) The product you received does not comply with the specifications on our website

In this case, you can ask for the replacement of the product with a suitable one (if it exists in our offer) or you can ask for a refund of the consideration. It is also possible to agree to receive another product, paying the price difference (if the replacement product is more expensive than the one originally ordered), respectively to be reimbursed for the difference (if the replacement product is cheaper than the one originally ordered).

In this case, the customer must return the product, the return and transport costs will be borne by SC ORTESSA MEDICAL SRL, if the same courier is used with which the respective order was originally shipped.

2) You were delivered by mistake a different product than the one you ordered

Please return the product as soon as possible, so that it can be replaced with the correct one. If the product you want no longer exists in our offer, you can ask for a full refund of the consideration.

The return and transport costs for the replacement product (if applicable) will be borne by SC ORTESSA MEDICAL SRL, if the same courier is used with which the respective order was originally shipped.

3) The customer wants to cancel the purchase

According to the legislation in force, customers (individuals) have the right to notify the merchant in writing that they are canceling the purchase, without penalties and without citing a reason, within 14 days of receiving the product.

Canceling the purchase within 14 days can only be applied to products ordered on the website or by phone and delivered by courier.

The returned product must be in the same condition in which it was delivered (without signs of use, in the original packaging with all accessories, with intact labels and accompanying documents). The return costs will be borne by the customer and the reimbursement of the product value will be made within 14 days of the return at most.

If the product is returned in a state in which it can no longer be sold as new, or shows signs of handling, SC ORTESSA MEDICAL SRL will reduce the amount returned by an amount corresponding to the state in which these products are.

According to art. 14 of GEO 34/2014, the Consumer is responsible for the decrease in the value of the products, resulting from their handling.

To return a product, contact us by phone or email.